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When do we check in and check out of the resort?

• Check In begins at 3pm ET.
  • If you arrive earlier, you are still able to check into the hotel and use the resort facilities, but your room may not be ready until after 3pm ET.
  • If your flight is arriving before 6am ET, please reach out to the Travel Team as you may need a Pre-night.
  • The resort will require you to present a credit card deposit upon check-in to cover incidentals and additional expenses incurred during your stay. The use of a debit card to cover incidentals may result in longer deposit refund times.
• Check Out is by 12pm ET on your departure day.
  • There are NO late check outs.
  • If your flight is later in the day, the resort will happily store your luggage and you will be able to use the resort facilities until 6pm ET.

Members of my party are arriving later than me, can we check in at different times?

• Yes, you all can check in at separate times!
• Upon arrival, make sure your party checks in with the resort and the event to collect their room keys, event wristbands, and welcome gifts.

Are food and drinks included?

• Absolutely! Your all-inclusive package covers food and beverages, including alcohol!
• Enjoy breakfast, lunch, dinner, and late night bites after the shows at no additional cost.
• There is no room service during the event, but food options are available 24 hours a day!

Can we make reservations at the restaurants?

• Reservations are not necessary, unless you wish to eat at the Teppanyaki tables, which can be made with the resort’s Concierge.

Is there a dress code during the event?

• There is no dress code at Dreams Sapphire during the event; however, shirts and shoes are required in all dining areas.
• If you have purchased additional nights before or after the event, please keep in mind, the resort  restaurants will have a dress code in place during this time.

Will vegetarian, vegan & gluten-free options be available?

• Vegetarian, vegan & gluten-free options will be available at all meals.
• If you haven’t done so already, update the Dietary Request section of “Your Profile” in your Cloud 9 Account.

What in-room amenities are there?

Free Wi-Fi • Private Balcony or Terrace  • Electronic Safe • In-Room Mini Fridge (stocked once daily) • Free International Calling to the US • Hair Dryer •  Iron and Ironing Board • TV

Where can I keep my valuables?

• Every room at the resort has an electronic safe.
• We strongly suggest placing your passport, wallet, cash, and any other valuables inside as soon as you arrive.
• The event is not responsible for any lost or stolen items.

Are there any medical facilities at the resort?

• The event brings a US based Event Safety team that is on-call 24 hours a day, including professional medical staff and licensed EMTs.
• A registered nurse with regular office hours is available at the resort as well.
• In the event of a medical emergency, call the Front Desk as a medical doctor is on-call 24 hours a day.
• If a doctor is called, there will be a charge put on the guest’s room.
• Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.

In case of an emergency back home, how can I be contacted at the resort?

• You will have access to free Wi-Fi to stay connected during your trip. iMessage and WhatsApp are both great options for your family to stay in touch while you are away.
• The Cloud 9 Team can be reached via email and will help communicate.